FREQUENTLY ASKED QUESTIONS FROM CLIENTS
At Lutes Timber Mart, we have encountered many similar questions and situations from our clients in Brooks and throughout Alberta over our half-century in business. We have gathered some of our most frequently asked questions in hopes of quickly providing you with the right information and resources to start your next project.
Q: Do you deliver?
A: Yes, we do deliver. We strive to keep our deliveries completed the same day as ordered, although this is not always possible. Delivery charges do apply. Please contact us for details.
Q: What do I need to have a house estimate done?
A: To have us complete a house estimate for you we need at least one full-size set or PDF copy of the blue prints. Two sets will speed up the process as it allows us to send one off to engineering at the same time as we are creating a materials list.
Q: Do you deliver shingles onto the roof?
A: We are able to hang shingles above the roof, but our picker drivers will not set pallets directly onto a roof or go onto a roof to unload the pallets. It is up to the owner or contractor to provide someone to unload shingles onto the roof on a rooftop delivery.
Q: How do I get a floor estimate?
A: If you would like to get an estimate on flooring simply come down and consult with our sales staff on what products you are interested in. You can either bring us in a diagram of your layout or we can come measure at your house, so you have an accurate estimate of what your project will cost you.
Q: Do you install flooring?
A: We do install laminate, carpet, vinyl sheet and luxury vinyl plank flooring. If you need hardwood or tile installed, we can help you contact contractors for these products too.
Q: Do you have garage and fence packages?
A: Yes, we do provide garage and fence packages, typically these packages are tailored to your exact needs. If you bring us measurements of the fence or garage required, we would be more than happy to go over the options you have and provide you with an estimate to your exact specifications.
Please don’t hesitate to contact us with any additional questions.